Cancellation

POLICY

At the Arctic Divide, we understand how plans in life can be quickly interrupted by unexpected situations. This goes for travel plans as well! We are a very busy and quickly booked hotel, often with waiting lists. We do practice some flexibility in our cancellation policy; situation dependant. However, we do have a cancellation policy in order to protect our business revenue and also ensure that rooms are available when needed for those on the waiting lists!

All charges for cancellation rates will be charged to the credit card on file that was used to hold the room.

Short Term/One night bookings/ or between October 1 to February end
Our cancellation policy is 24 hours notice for basic short-term bookings. We reserve the right to charge the full room rate should the room not be cancelled within 24 hours.
This will give guests plenty of opportunity to reach us by phone or email prior to heading down our highway where there is no cell service.

Long Term or Multiroom Bookings/or between March 1 to September end
Certain types of bookings may also require a deposit; multi day bookings or longer bookings during our busy season. The deposit is non refundable. Between the months of March to October, the cancellation for longer term bookings and multiroom bookings is 72 hours notice. We reserve the right to charge full room rate. There is also flexibility- should the rooms be sold to other guests then we will not charge for those rooms. Between November to February, cancellation policy is 48 hours for larger bookings.

Arrive to Dease Lake early and want to keep on driving?
Many times, our area is soooo lovely that drivers arrive early and want to catch more of the long lit days, and continue to the next location! Usually you do not realize this within 24 hours to cancel! Our policy in this situation is to only charge you the full room rate if the room is not sold to another guest. Most often we have drive throughs and waiting lists in the summer and can fill the room, however if not, you will be charged the full room rate.

Thank you for understanding! We want to make sure that we are as fair as possible with cancellation policy while also protecting our business for enjoyment and availability of all! HAPPY TRAVELS!!!

Pet

POLICY

At the Arctic Divide, we understand that your pets are as important a travel companion as your family- and sometimes more of a pleasure to travel with. We happily welcome pets here at our hotel, however we have some policies that ensure our staff is kept safe, our rooms are kept clean and in great standing, and that other guests enjoy their stay as well!

We do offer “let the dog out to pee” service if you need to keep your dog in the room and are busy through the day. Come and discuss with staff and we can arrange a schedule.

Dogs, Cats, and other animals that can be in a room (no tigers or sheep) We charge a fee of $15 per pet, of up to two pets. This is the minimum fee for the extra cleaning and care of the room after your departure.

Our pet policies:

  • All pets must be prearranged during booking as there are designated pet rooms
  • All pets must be registered at the front desk upon check-in
  • Maximum two pets per room- special requests for more or unique pets can be discussed by contacting the hotel
  • Animals are not allowed on the beds *an extra charge above the pet fee will be charged to your credit card if there is hair or other pet signs left behind on the bedding (not including off your clothes)
  • Animals are not to be washed in the bathtubs or wiped with our towels. There is a provided rag/towel in the rooms for wiping pet feet.
  • Pets are not to be left unattended in the rooms without staff knowledge as this can pose a safety issue for room servicing.
  • Pets are to be crated if left in the room as this will ensure no damage or soiling of the room. Some exceptions may be given; discuss with staff prior to leaving pet.
  • Any barking, meowing, tweeting needs to be curtailed as to not disturb other guests in the hotel

The “unsual travel companions” policy

Bed and Bail (horses and livestock), or other barn animals (tigers too!)
We are happy to be able to give your big critters a break too, as we have a fully fenced pasture with barn and covered area! At the moment we only have one large pen with a separation within the pen, so please pre-arrange any horse or barn animal stays to ensure we do not “Double book the room” animals that may not get along, or for that matter, mares and stallions who may get along just a little too much! Please call our hotel for details. Our pricing is based on type of animal, number of animals, as well whether you have your own feed or need us to provide hay! We also have room for large trailers, so feel free to bring the entire herd.

Pet

Policy

At the Arctic Divide, we understand that your pets are as important a travel companion as your family- and sometimes more of a pleasure to travel with. We happily welcome pets here at our hotel, however we have some policies that ensure our staff is kept safe, our rooms are kept clean and in great standing, and that other guests enjoy their stay as well!

We do offer “let the dog out to pee” service if you need to keep your dog in the room and are busy through the day. Come and discuss with staff and we can arrange a schedule.

Dogs, Cats, and other animals that can be in a room (no tigers or sheep) We charge a fee of $15 per pet, of up to two pets. This is the minimum fee for the extra cleaning and care of the room after your departure.

Our pet policies:

  • All pets must be prearranged during booking as there are designated pet rooms
  • All pets must be registered at the front desk upon check-in
  • Maximum two pets per room- special requests for more or unique pets can be discussed by contacting the hotel
  • Animals are not allowed on the beds *an extra charge above the pet fee will be charged to your credit card if there is hair or other pet signs left behind on the bedding (not including off your clothes)
  • Animals are not to be washed in the bathtubs or wiped with our towels. There is a provided rag/towel in the rooms for wiping pet feet.
  • Pets are not to be left unattended in the rooms without staff knowledge as this can pose a safety issue for room servicing.
  • Pets are to be crated if left in the room as this will ensure no damage or soiling of the room. Some exceptions may be given; discuss with staff prior to leaving pet.
  • Any barking, meowing, tweeting needs to be curtailed as to not disturb other guests in the hotel

The “unsual travel companions” policy

Bed and Bail (horses and livestock), or other barn animals (tigers too!)
We are happy to be able to give your big critters a break too, as we have a fully fenced pasture with barn and covered area! At the moment we only have one large pen with a separation within the pen, so please pre-arrange any horse or barn animal stays to ensure we do not “Double book the room” animals that may not get along, or for that matter, mares and stallions who may get along just a little too much! Please call our hotel for details. Our pricing is based on type of animal, number of animals, as well whether you have your own feed or need us to provide hay! We also have room for large trailers, so feel free to bring the entire herd.

Give us a call today
(250) 771 3119
Email us for more Info

About Arctic Divide

The Arctic Divide Lodge and Cabins is a locally family owned and operated accommodation located in the heart of Dease Lake BC.